RETURNS AND EXCHANGES

 

eu.hurley.com Last updated: April 2026

HOW LONG DO I HAVE TO RETURN A PRODUCT?

You have 30 calendar days from the date you received your order to return products and get a refund. This period includes both your legal right of withdrawal (14 days) and our extended voluntary returns policy.

HOW DO I MAKE A RETURN?

1. Let us know. You can do this through the returns form on the website, by email at customer@hurley-emea.com, or by any other clear communication.

2. Prepare the package. Make sure the products meet the conditions listed below.

3. Send the return. You have 14 days from the date you notified us to ship the products back.

We recommend insuring your return shipment and using a trackable shipping method.

WHAT CONDITION MUST THE PRODUCTS BE IN?

For us to accept the return, the products must meet all of these conditions:

• Unworn. You may try on clothing or footwear to check the fit, but you may not wear or wash them. • Tags and seals intact. Do not remove tags or seals until you're sure you want to keep the product. • Original packaging. Products must be returned in their original packaging. • Single shipment. All items from the same order that you wish to return must be sent together in one package.

Returns of products whose tags or seals have been removed will not be accepted.

WHO PAYS FOR RETURN SHIPPING?

Return shipping costs are your responsibility. If the product is defective or doesn't match your order, the return will be free of charge (see below).

HOW LONG DOES THE REFUND TAKE?

You'll receive your refund within 14 days of the withdrawal notification, once we've received the products or proof of return. The refund will be made using the same payment method you used for the purchase.

If you return within the first 14 days: full refund (including standard shipping costs).

If you return between day 15 and day 30: refund of the product price only, excluding original shipping costs.

ARE THERE PRODUCTS THAT CANNOT BE RETURNED?

Yes. Returns are not accepted for:

• Personalised or custom-made products. • Sealed products that have been opened after delivery, where the return is not possible for hygiene reasons.

WHAT IF I RECEIVE A DEFECTIVE OR INCORRECT PRODUCT?

If you receive a defective product or one that doesn't match your order, contact our Customer Service team immediately at customer@hurley-emea.com. If the claim is justified, we'll refund the product price and shipping costs. The return will be free of charge.

DO I HAVE A WARRANTY?

Yes. All our products are covered by the legal conformity guarantee for 3 years from delivery. If your product has a conformity defect, you're entitled to repair, replacement, price reduction or a refund. Contact our Customer Service team with your order details and a description of the issue — if confirmed, we'll cover all costs.

CAN I EXCHANGE A PRODUCT?

We don't currently offer direct exchanges. If you need a different size or product, we recommend returning the original item and placing a new order.

NEED HELP?

For any questions about returns, contact our Customer Service team at customer@hurley-emea.com. We're available in English and Spanish.

This information forms part of the Terms and Conditions available on the website.