Shipping Policy

SHIPPING POLICY

eu.hurley.com Last updated: April 2026

WHICH COUNTRIES DO WE SHIP TO?

We ship to the countries listed at checkout. We do not ship to PO boxes.

For Spain, we do not ship to the Canary Islands, Ceuta or Melilla.

 

HOW MUCH DOES SHIPPING COST?

Shipping costs depend on the destination country, shipping method and order value. They are shown separately before you confirm your purchase.

We offer standard shipping and, where available, express shipping. Free shipping may be available from certain order values — you'll see this indicated on the website.

ARE THERE ANY ADDITIONAL CUSTOMS DUTIES OR TAXES?

No. Unless expressly stated otherwise at checkout, all orders are delivered DDP (Delivered Duty Paid). This means all applicable taxes, duties and import charges are already included in the total price you see before confirming your order.

You won't have to pay anything extra when you receive your package, whether in the EU, the United Kingdom or Switzerland.

HOW LONG DOES DELIVERY TAKE?

Estimated delivery times are shown at checkout. They start from the moment we confirm your shipment and are approximate, as they may be affected by logistics, local holidays or other circumstances beyond our control.

In any case, the maximum delivery period will not exceed 30 calendar days from order confirmation.

CAN I TRACK MY ORDER?

Yes. Once your order has been shipped, we'll send you an email with a tracking number and a link to track your package in real time on the carrier's website.

You can also check your order status at any time from the "Track Order" section of the website.

CAN MY ORDER ARRIVE IN MULTIPLE PACKAGES?

Yes. If your order contains several items, we may deliver them separately for logistics or availability reasons. We'll let you know by email and you won't be charged any additional shipping costs.

WHAT SHOULD I DO IF MY PACKAGE ARRIVES DAMAGED?

We recommend checking the external condition of the package when it arrives. If you notice any visible damage to the packaging, please note it on the delivery slip. If that's not possible, contact our Customer Service team as soon as possible at customer@hurley-emea.com.

WHEN DOES THE PRODUCT BECOME MINE?

The risk of loss or damage passes to you when you or a person you've designated, other than the carrier, takes physical possession of the products.

NEED HELP?

For any questions about your shipment, contact our Customer Service team at customer@hurley-emea.com. We're available in English and Spanish.

 

This information forms part of the Terms and Conditions available on the website.